RETURN AND REFUND POLICY

Return Policy:

  1. All sales are final. To the maximum extent that the laws permit, COSMIC GOONS does not accept requests for cancellation of orders or the return of items. In an unfortunate event that the item you purchased is defective upon arrival, please contact our customer service representative within 7 days of the freight received time.
  1. Delivery Costs for Returns

(a)For return requests caused by quality problems, the delivery costs shall be borne by COSMIC GOONS. After informing our Customer Relations Department on the quality problems, you should contact the courier company to arrange the return of the products (in which case you shall settle the delivery costs first and we shall give you our electronic coupon in return), or you should pass the products to our appointed courier company (in which case we shall bear the delivery costs), within 7 days from your receipt date of the same. No return parcel marked “Freight on delivery” will be accepted. If we process a refund as a result of the product being defective, we may, at our sole discretion, reimburse you for the initial delivery cost by issuing you an electronic coupon for 100.00 Rupees for India and US$ 10.00 for other countries.

(b)If an item is returned to us and it has been worn or is in an unsuitable condition, we reserve the right not to give you a refund. If you want these returned to you, we may request that you cover the delivery cost.

(c)Please note custom duties and sales taxes are solely borne by you and excluded from the product purchase price displayed.

Return Procedures:

  1. Return requests will only be processed upon the presentation of your COSMIC GOONS purchase list and by following the procedures stated below:

(a)Email our Customer Relations Department at Email: [email protected]

(b)Send your returned product(s) back to us;

(c)COSMIC GOONS to perform a standard product inspection; and

(d)COSMIC GOONS to issue a refund should the product(s) be in a satisfactory condition and that you have fully complied with the Terms and Conditions.

  1. If you are a registered user, you may send us your return request by clicking on “MY ACCOUNT”>“MY ORDERS”.

Refund Instructions:

Standard Delivery:

  1. Upon receipt of your returned products,  COSMIC GOONS shall perform a standard product inspection. We shall process your return request should the product be in a satisfactory condition and that you have fully complied with the Terms and Conditions.
  2. Refunds (if any) will be processed to you in the same payment method used for the purchase within 7 business days, depending on the processing times of your bank of choice.
  3. In case of dispute, COSMIC GOONS Company decision shall be final and binding.

Address for the Return:

H.NO.5-1-567, Jambagh Street No.2, Troop Bazar, Koti, Hyderabad, Telangana, India.

Pin: 500001

Phone number: +91-6281890612

Disclaimer:

  1. If the return request is made due to the quality problem (that the products have been damaged or used), we reserve our right to retain an external surveyor firm or our internal quality-control team to conduct an examination and certification. COSMIC GOONS Company’s decision is final and binding in this regard.
  2. Refunds will be processed according to the same payment prices and conditions applicable at the time of purchase. Discounts, coupons and delivery costs, etc., will not be refunded.
  3. No returns will be entertained if the labels are removed, damaged or lost. Please notify Customer Relations Department within 24 hours of receipt if any of your purchases have been delivered without hand/garment tags
  4. The goods are your responsibility until they reach us, so make sure it is packed properly and cannot get damaged on the way. If you choose to return any products to COSMIC GOONS, we will not be liable for any loss or damage to them in the course of transit and so we recommend you to retain a reliable courier company. If the returned products are lost or damaged during the transit, COSMIC GOONS may ask you to indemnify such loss or damage and may not arrange any refund to you. We recommend that you obtain proof of postage.
  5. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you would like these returned to you, we may request that you cover the delivery cost.

TAX AND DUTIES:

Tax and Duties Policy:

Items in your order that are designated for shipment to the other countries are subject to taxes and duties levied by the destination country. Taxes, customs, duties and fees are not included in the price on our website and is applied to your purchase upon reaching its destination. All the fees required for customs clearance are the sole responsibility of the customer. They will be charged upon arrival and must be paid by the person receiving the package when it reaches its destination.

Occasionally, customs agents may delay the delivery of packages at their discretion which may result in delayed delivery time. If your package is held at customs, please contact the designated carrier for more information.

Fees:

Once you’re ready to place your order, an estimated fee will be calculated at checkout for your reference. Estimated fees are for reference only. Final additional fees are determined by your local customs office.

COSMIC GOONS CLOTHING BRAND has no control over these fees. For more information on customs, duties, taxes and other import fees, please contact your local customs office.

ORDERS AND SHIPPING:

Potential Delivery Delays:

Due to current circumstances, customers may face delays in order deliveries. Whilst we aim to dispatch your orders within our timeframes, some experiences you may encounter are due to new policies implemented within domestic couriers/ regions. Please check with your local courier service for your country’s/ region’s updated shipping policies. If you have any questions, please do not hesitate to contact our Customer Service team at [email protected].

 

HELP CENTRE:

If you have any enquiry or suggestion, please contact us:

 EMAIL: [email protected]